Support
Email support is always available at support@tdcollaborative.com,
by phone at 781-933-6116, or by fax at 781-218-2682.
Troubleshooting
The following are helpful steps to follow in diagnosing
a problem. If these steps fail, contact support@tdcollaborative.com
or call for help at 1-781-933-6116 [US Eastern Standard
Time, -5GMT] Sensor cable and Coil Continuity
Disconnect the sensor from the circuit card and with
an ohm meter measure the resistance between the two
conductors. If the resistance is 60-70 ohm at room temperature,
the sensor and cable are OK. Interconnect Continuity
Test
Back the Gnd and Sen adjustment
screws off 8 turns, then insert the bare wire lead
into the first socket, labeled "Gnd" and the black
insulated lead into the second socket labeled "Sen".
Tighten both adjustment screws until snug. With the
circuit turned off, measure the resistance between
the first and second adjustment screw heads. The measured
value should be 55-65 ohms and equal to the value
measured prior to connecting the sensor to the electronics
minus about 5 ohms. For example, if 67ohm was measured
with the sensor disconnected, the connected resistance
should be about 62 ohm.
Circuit Card and Software Operability Test
On the top of the C100 enclosure,
about one inch from the left and two inches from the
front face is a transparent circular window. With
the system running, look directly down into the window.
If the software is uncorrupted and the system is operating
properly, a rapidly blinking [5/second] orange LED
should be visible. With an OEM circuit card such as
the B1ac, B112 or B115 the LED is located in the lower
left region of the card. If you see a steady orange
light the software has been corrupted. If you see
no light, there may be no DC power on the board or
other problems.
Board Power
The circuit card runs on ±12V
and ±5Vdc which are generated on the mother board.
If you have a board level system and are familiar
with operating a DC multimeter, the board voltages
can be verified. Ground reference is the Gnd test
lug in the center or the Gnd test point lower left
corner. Test point feedthroughs are all located about
½ inch above the line of filter capacitors in the
center of the board. Verify each of the four DC voltages
at the feed through points indicated. When probing
don't short nearby conductors.
Additional Tests
Further diagnostic tests are possible, but involve
steps that are best carried out under factory guidance.
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